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Customer Support
For general inquiries, you may fill out the form below, send us an email or call.
We're Here to Help!
Fill out the form with any query on your mind and we'll get back to you as soon as possible
Location
Visit our location or call us
FAQ
Frequently Asked Questions
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What is your return policy?Our return policy allows for returns within [insert time frame] of purchase for damaged or unsatisfactory products. Please contact customer service for assistance.
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How do i report a problem with my order?If you encounter a problem with your order, please reach out to our customer service team as soon as possible so we can assist you.
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How can I set up a reseller account?To set up a reseller account, please fill out our reseller form on our website or call our sales department.
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What support so you provide to resellers?We provide marketing materials, product training, and dedicated sales support to help you succeed.
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Are your products allergen-free?We offer a variety of allergen-free products. Detailed allergen information can be found on our packaging or product sheets.
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Can I getr samples of your products?Yes, we provide product samples upon request. Please contact our sales team to request samples.
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What type of products do you offer?We offer a wide range of food products, including prepared meals, beverages, sauces and condiments. You may see all our products on our products page.
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Where are your products manufactured?Our products are manufactured in state-of-the-art facilities located in Garmex Free Zone at 78D Marcus Garvey Drive, Kingston, ensuring quality and safety.
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How can I place an order?If you are a new customer, you can register online to create an account, email, or by contacting our sales team directly.
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What is your minimum order quantity (MOQ)?Our minimum order quantity varies by product; please consult with our sales representative for specific details.
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Do you offer volumn discounts?Yes, we provide volume discounts based on order size. Please contact sales for more information.
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What is your lead time for orders?Our standard lead time is [insert time frame], depending on product availability and order size.
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Do you offer islandwide shipping?Yes, we ship across the country. Specifics on shipping options and costs can be provided during the ordering process.
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How do you ensure product quality during shipping?We use temperature-controlled packaging and reliable logistics partners to ensure products arrive in optimal condition.
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